1. Shipping Policy
Last updated: Today
At Bellamy London, we want every order to be handled with care, clear communication and excellent service from start to finish.
This Shipping Policy explains how we process and deliver orders placed through bellamy-london.com.
Order Processing
Once you've placed your order, please allow 1 to 3 business days for processing.
During this time, we carefully review your order, verify the shipping details and prepare everything for dispatch.
Business days are Monday to Friday, excluding public holidays.
Shipping Time
Once your order has been processed and dispatched, delivery typically takes 5 to 10 business days.
Please note that delivery times are estimates and may occasionally vary due to carrier delays, customs procedures, public holidays, busy sales periods, severe weather or other circumstances beyond our control.
Direct Supplier Shipping
To provide a wider collection while keeping our operations efficient, many of our products are shipped directly from our trusted fulfilment partners.
Rather than sending products to our warehouse first, your order may be dispatched directly to your delivery address.
As a result, some orders may be shipped from overseas, including from China.
This allows us to reduce unnecessary handling and deliver your order as efficiently as possible.
Shipping Partners
We proudly offer Free Royal Mail Delivery on every order within the United Kingdom.
Depending on the product and destination, deliveries may be completed by Royal Mail or one of our trusted delivery partners.
Once your order has been dispatched, you'll receive a confirmation email with tracking information whenever tracking is available.
Shipping Costs
We offer free shipping on every order within the United Kingdom.
There are no hidden delivery charges unless clearly stated during checkout.
Incorrect Shipping Information
Please make sure your delivery details are correct before completing your order.
If you've entered an incorrect address, please contact us as soon as possible at:
We'll always do our best to update your information before your order is dispatched. Unfortunately, once an order has been processed or shipped, we may no longer be able to make changes.
Delayed Orders
If your order hasn't arrived within the expected delivery timeframe, please contact us at:
To help us assist you quickly, please include your full name, order number and the email address used to place your order.
Our customer care team will be happy to look into it for you.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you haven't received it, we recommend checking with members of your household, neighbours or your local Royal Mail delivery office first.
If you're still unable to locate your parcel, please contact us at:
We'll review the situation with you and do everything we can to help.
Questions
If you have any questions about shipping or your order, our customer care team is always happy to help.
Email: info@bellamy-london.com