9. FAQ Policy Page
Last updated: Today
How long does shipping take?
Orders are typically processed within 1 to 3 business days.
Once your order has been dispatched, delivery usually takes 5 to 10 business days.
Please note that delivery times are estimates and may vary during busy periods, public holidays or due to courier delays.
Where do you ship from?
To offer a wider range of products and improve fulfilment efficiency, some orders are shipped directly from our trusted fulfilment partners.
Depending on the product, this may include fulfilment partners located overseas, including China.
This helps reduce unnecessary handling and allows your order to be dispatched as efficiently as possible.
Do you offer free shipping?
Yes.
We offer Free Royal Mail Delivery on all orders within the United Kingdom.
Do you offer returns?
Yes.
Bellamy London offers a 30-Day Money-Back Guarantee.
If you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order.
Email: info@bellamy-london.com
How do I start a return?
Simply email our customer support team at:
Please include:
- Your full name
- Your order number
- The email address used to place your order
- The reason for your return
- Photos if the item is damaged, faulty or incorrect
We'll review your request and provide the next steps.
Who pays for return shipping?
If you're returning an item because you've changed your mind, ordered the wrong size or no longer want the item, you'll be responsible for the return shipping costs.
If the approved return address is one of our fulfilment partners overseas, you'll also be responsible for arranging and paying for the return shipment.
This does not affect your statutory consumer rights.
When will I receive my refund?
Once we've received and approved your returned item, we'll process your refund to your original payment method.
Please note that your bank or payment provider may require several business days to complete the refund.
What if my item is faulty or incorrect?
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
Email: info@bellamy-london.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
Our customer care team will review your request promptly and work with you to find the best possible solution.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible at:
If your order hasn't yet been processed, we'll do our best to cancel it.
Once an order has been processed or dispatched, cancellation may no longer be possible.
How can I contact Bellamy London?
If you have any questions about your order, delivery, returns or our products, we're always happy to help.
Bellamy London
Website: https://bellamy-london.com
Email: info@bellamy-london.com