3. Privacy Policy
Last updated: Today
This Privacy Policy explains how Bellamy London collects, uses and protects your personal information when you visit or make a purchase from bellamy-london.com.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information including:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Device and browser information
- IP address
- Website activity, including pages viewed and products added to your basket
We only collect information that is reasonably necessary to operate our website, process your order, improve your shopping experience and provide customer support.
How We Use Your Information
We may use your information to:
- Process and fulfil your order
- Send order confirmations and delivery updates
- Respond to customer service enquiries
- Manage returns, refunds and exchanges
- Improve our website and customer experience
- Detect fraud and maintain website security
- Send marketing emails if you have subscribed
- Comply with legal and tax obligations
Shopify
Bellamy London is powered by Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services online.
Your information may be securely stored through Shopify's servers, databases and applications.
Payments
All payments are processed securely through trusted payment providers.
Bellamy London does not store your full credit or debit card details.
Depending on your chosen payment method, your payment may be processed through providers such as Visa, Mastercard, Apple Pay, Google Pay, Shop Pay or other secure payment services available during checkout.
Sharing Your Information
We may share your personal information with trusted service providers where necessary to operate our business.
This may include:
- Shopify
- Payment providers
- Royal Mail and other trusted delivery partners
- Fulfilment partners and suppliers
- Customer support providers
- Email marketing platforms, if you have subscribed
- Website analytics and performance providers
We only share information where it is necessary to provide our services, fulfil your order or comply with legal obligations.
Direct Supplier Fulfilment
Some products may be shipped directly from our trusted fulfilment partners.
To complete your order, we may need to share relevant delivery information with those partners.
This may include:
- Your name
- Shipping address
- Contact information where required for delivery
- Order details
Some fulfilment partners may be located overseas, including China.
Marketing Emails
If you subscribe to our newsletter, we may occasionally send you updates about new arrivals, exclusive offers, Anniversary Sale events and other Bellamy London news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us remember your preferences, analyse website performance, improve functionality and support the checkout process.
You can manage or disable cookies through your browser settings.
Please note that some cookies are necessary for the website to function correctly.
Data Security
We take appropriate measures to protect your personal information.
While no online system can guarantee complete security, we work with trusted platforms and service providers that use industry-standard security measures to help keep your information safe.
Data Retention
We keep your personal information only for as long as necessary to:
- Process your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Maintain business records
Your Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Request a copy of your personal data
To make a privacy request, please contact us at:
Third-Party Websites
Our website may contain links to third-party websites.
Bellamy London is not responsible for the privacy practices, security or content of external websites.
We encourage you to read the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or website functionality.
Any updates will be published on this page with a revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Bellamy London
Email: info@bellamy-london.com
Website: https://bellamy-london.com